HELP
Frequently Asked Questions
Find answers to our most commonly asked questions below. If you don’t see what you’re looking for, feel free to contact us.
Product
Q: Are all your products safe for daily use?
A: Yes, our products are formulated to be gentle and effective for daily use, promoting healthier hair with consistent application.
Q: I have acne-prone/oily hair. Can I use your products?
A: Absolutely! Our products are designed to work for all hair types, including oily and acne-prone scalps. They help cleanse without clogging pores or leaving residue.
Q: What hair types benefit most from your products?
A: Our products are suitable for all hair types, from straight to curly and fine to thick. They’re especially beneficial for damaged, dry, or thinning hair.
Q: Are your products safe to use during pregnancy?
A: Yes, our products are free from harsh chemicals, making them safe for use during pregnancy. If you have specific concerns, we recommend consulting your doctor.
Q: Do you offer samples of your products?
A: Unfortunately, we do not offer samples at this time. However, we have a generous return policy to ensure you're satisfied with your purchase.
Q: What is the shelf life of your products?
A: Our products have a shelf life of 12-18 months. To ensure maximum effectiveness, store them in a cool, dry place.
Q: Are your products vegan and cruelty-free?
A: Yes! All our products are 100% vegan and never tested on animals.
Q: Do your products contain fragrance?
A: Yes, we use light, naturally derived fragrances that are free from harmful synthetic chemicals.
Q: Do your products contain sulfates, parabens, or phthalates?
A: No, our products are formulated without sulfates, parabens, phthalates, or other harsh chemicals.
Orders
Q: Can I use more than one discount code at checkout?
A: Only one discount code can be applied per order.
Q: How can I check the status of my order?
A: You can check your order status by logging into your account or by using the tracking link provided in your confirmation email.
Q: How do I modify or cancel my order?
A: Please contact us within 24 hours of placing your order to request changes or cancellations.
Q: Can I reorder past purchases?
A: Yes, simply log into your account, view your order history, and reorder your favorite products with ease.
Shipping & Billing
Q: Why am I being charged for shipping if my order qualifies for free shipping?
A: Free shipping applies to orders over $X (example: $50). If your order doesn’t meet this minimum, shipping charges will apply.
Q: Tracking says my order was delivered, but it wasn’t. Where is it?
A: If tracking shows delivery but you didn’t receive it, please check with neighbors or your local post office. Contact us if the issue persists.
Q: How do I use or receive a gift card?
A: Gift cards are sent via email. You can redeem them at checkout by entering the unique code provided.
Q: Where do you ship to?
A: We currently ship across the United States.
Q: What shipping methods are available?
A: We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your selection.
Q: How can I edit my shipping address?
A: Contact us immediately if you need to update your address before the order is shipped.
Q: When will my credit card be charged?
A: Your card will be charged as soon as your order is placed.
Q: What forms of payment do you accept?
A: We accept all major credit cards, PayPal, and other popular payment methods.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns for unopened, unused products within 30 days of delivery.
Q: How soon will I get my refund?
A: Refunds are typically processed within 7-10 business days after the return is received.
Q: What items are non-refundable?
A: Opened or used products and items purchased on final sale are non-refundable.
Q: Do you cover the cost of shipping for returns?
A: Return shipping costs are the customer’s responsibility unless the product is damaged or defective.
Q: What if my product arrives damaged?
A: Please email us with photos of the damaged product, and we’ll make it right.
Didn’t find your answer?
Don’t hesitate to contact our customer care team. We’re available Monday through Friday, 9:00 AM – 5:00 PM (Pacific Time), to help with any additional questions.
